Shipping & Returns

At Homes N Living we ship most of the orders within 24 hours of payment confirmation. You will be advised of the shipping information via email once it has been despatched.

For incorrect item or something missing from the order

We will be happy to assist you in returns and exchanges and accept return claims within 30 days of delivery if you have received the wrong product or any missing items in the order.

The goods that will be accepted for return or exchange should be.

Returned with in the 30 day window of returns.

In resalable condition, unopened, sealed and new.

No damage.

We will appreciate your cooperation in making the returns and refunds smooth and hassle free. Incorrect products sent can be posted at the below address,

P O Box 4138

Doncaster Heights

VIC 3109

For goods that have been damaged in transit 

If goods are found not as described or damaged you are entitled to a replacement or refund. To return unused, unwanted and undamaged products, you must notify us by writing to us within 48 hours of receipt of the goods.

1. If there is a noticeable damage or shortage, make a note of it and inform us of the details of damage. Items that arrive damaged or defective will be replaced. 
2. If the product delivered to you has been sent in error by Homes N Living, the product should be returned unused and in saleable condition. No charges would be levied on the customer.

Change Of Mind Returns

We understand that online shopping is sometimes not easy. We try to provide as much information as possible to help you shop. You are welcome to contact us before buying to get more information about the product via phone or email. 

If product was ordered by you and there is a change of mind, no problem! Let us know via email the details of your purchase i.e. Order Number, Product details and send it back to us at the below address,

Homes N Living

P O Box 4138, Doncaster Heights, VIC 3109

We will provide you with store credit minus the shipping cost (actual) paid.

The customer is responsible for shipping charges on the return.

Refund On Sale / Clearance Items / Fabrics

No refunds or exchanges available on sale items and custom orders, books, fabrics and certain other items marked as non-returnable.

Always ship your returns via an insured carrier with tracking. Homes N Living does not accept liability for returns that arrived to us damaged.

Free shipping is not available on sale and discounted products.